Privacy Policy

1. Who this policy covers

This Privacy Policy explains how Seranation ("we," "us," "our") collects, uses, and protects information when you visit seranation.com (the "Site").

2. Information we collect

We collect information you provide directly to us:

• Contact form: name, email address, subject, and message when you reach out about booking, press, or general inquiries.
• Newsletter signup: your email address when you sign up for tour and release updates.

We do not require you to create an account, and we do not knowingly collect payment or financial information directly — merchandise purchases are handled entirely through our third-party store (see Section 4).

If analytics tools (such as Google Analytics) are added to the Site in the future, this policy will be updated to describe the automatically collected browsing data those tools gather (e.g., pages visited, device/browser type, approximate location).

3. How we use your information

We use the information we collect to:

• Respond to booking, press, and general inquiries submitted through the contact form
• Send newsletter updates about tour dates, new music, and merch drops, if you've signed up
• Maintain and improve the Site

We do not sell your personal information.

4. Third-party services

We use the following third-party services to operate the Site:

• Supabase — stores contact form submissions and newsletter signups on our behalf. Supabase does not use this data for its own purposes.
• Shopify — our merchandise store is hosted and operated by Shopify. Any purchase you make is subject to Shopify's own privacy policy and terms; we do not receive or store your payment details.

These providers only handle your information as needed to provide their service to us and are contractually restricted from using it for other purposes.

5. Your choices and rights

• Newsletter: every marketing email we send will include a way to unsubscribe. You can also email us directly to be removed from the list.
• Contact form data: you can request that we delete information you've submitted by emailing us at seranationmusic@gmail.com.
• We will honor unsubscribe and deletion requests within a reasonable time (no more than 10 business days for email opt-outs).

6. Data retention

We retain contact form and newsletter data for as long as needed to respond to your inquiry or maintain the mailing list, or until you ask us to delete it.

7. Security

We take reasonable measures to protect the information you share with us, but no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Effective date" above will reflect the most recent update.

10. Contact us

Questions about this policy or your information? Reach out via the Contact page.